Skytrax

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Skytrax is a United Kingdom-based consultancy, the public face of Inflight Research Services.[1] It conducts research for commercial airlines. It carries out international traveler surveys to find the best cabin staff, airport, airline, airline lounge, in-flight entertainment, on board catering, and several other elements of air travel.[2][3] Apart from these surveys, Skytrax has an airline forum where passengers give other potential passengers the feel of an airline before choosing to fly with them. They also have flight reviews, flight checks, and satisfaction surveys. They are best known for their annual World Airline Awards and World Airport Awards.

Inflight Research Services' research has been used by the UK government in formulating air transport policy, for example in the UK House of Lords Select Committee on Science and Technology's Fifth Report.[4]

[edit] Awards

Airline of the Year

Year1st2nd3rdSource
2001Emirates AirlineSingapore AirlinesCathay Pacific
2002Emirates AirlineCathay PacificSingapore Airlines[1]
2003Cathay PacificEmirates AirlineSingapore Airlines
2004Singapore AirlinesEmirates AirlineCathay Pacific
2005Cathay PacificQantasEmirates Airline[2]
2006British AirwaysQantasCathay Pacific[3]
2007Singapore AirlinesThai Airways InternationalCathay Pacific[4]

Airport of the Year

YearGoldSilverBronzeSource
2001Hong Kong International AirportKuala Lumpur International AirportSingapore Changi Airport[5]
2002Hong Kong International AirportSingapore Changi AirportKingsford Smith International Airport
2003Hong Kong International AirportSingapore Changi AirportDubai International Airport
2004Hong Kong International AirportSingapore Changi AirportAmsterdam Schiphol Airport
2005Hong Kong International AirportSingapore Changi AirportIncheon International Airport[6]
2006Singapore Changi AirportHong Kong International AirportMunich International Airport[7]
2007Hong Kong International AirportIncheon International Airport
Singapore Changi Airport
-[8]

[edit] References

  1. ^ http://whois.domaintools.com/airlinequality.com
  2. ^ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing, pp. 67–71. ISBN 0754647250. 
  3. ^ Skytrax rates the world's best.
  4. ^ Select Committee on Science and Technology Fifth Report. United Kingdom Parliament (2000-11-15). Retrieved on 2007-11-25.

[edit] External links

it:Skytrax zh:Skytrax

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